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Password Recovery Screen times out

I am using Version 8.14 Unlimited and having an issue not particularly to the version of COT software but a feature that should be fairly easy out of the box.
The problem is trying to resolve is, the application password recovery hangs and times out the password recovery step 2 of 2.

Normal email function in the application works fine. I would appreciate if COT can provide pointers to resolve this would be much appreciated as users are unable to recover passwords.

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