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Activating Code on time issue

To activate my code on time unlimited version is becoming challenges, I used the product very well until I receive upgrade from Microsoft on my windows 10 from build 1803 to 1903, now code on time app refuse to launch, this is a standalone system, not systems on the corporate network. can anyone assist me. does the license expire. is this a scam, I bought it October 15 2018 meaning my 1year anniversary is still active, I have engage support and seems no one is ready to help...I am not happy with this development but asking in this forum if anyone can help.
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